This policy explains when refunds may apply for ReDev services and digital offerings.
Effective date: 05 June 2026
Refund Eligibility and Process
1. Scope
This policy applies to purchases made directly with ReDev. Where a separate signed agreement exists, that agreement takes precedence.
2. Project and Consulting Services
Because project services are resource-based and time-bound, fees for completed work, approved milestones, or consumed hours are generally non-refundable.
3. Deposits and Advance Payments
Deposits reserve delivery capacity and planning time. Unless otherwise stated in writing, deposits are non-refundable once project onboarding begins.
4. Subscription or Product Charges
If any recurring software or product services are offered, refund eligibility will be stated in the product-specific commercial terms, including trial periods where applicable.
5. Cancellation
Cancellation requests must be submitted in writing. Charges for work completed up to the cancellation date, plus any agreed third-party costs, remain payable.
6. Refund Request Window
Where a refund is eligible, requests should be submitted within 14 calendar days from invoice or charge date unless a different period is specified in your contract.
7. Review Process
- Submit your request using our contact page and include Refund Request in the subject.
- Provide order details, invoice number, and clear reason for the request.
- Our team reviews requests and responds with an outcome and timeline.
8. Approved Refund Timing
If approved, refunds are processed to the original payment method where possible. Processing times vary by payment provider and bank.
9. Chargebacks
Before initiating a chargeback, contact us so we can attempt to resolve the issue quickly and fairly.
10. Policy Changes
We may update this policy to reflect operational or legal changes. The latest version is always published on this page.